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Privacy Policy

Effective date: 

12.03.2025

Last update: 

12.03.2025

1. Introduction

Welcome to Winexclub. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.winexclub.com (the "Website") and use our services.

By using our services, you agree to the collection and use of your information in accordance with this policy.

2. Data We Collect

We collect different types of information to improve our services and user experience, including:

  • Account Information: Name, email address, phone number, and password when you create an account.

  • Order & Payment Information: Shipping and billing addresses, order history, and payment details (processed via Wix's payment service).

  • Survey & Questionnaire Data: Information provided in surveys, including preferences and wine-related insights.

  • Device & Usage Data: IP address, browser type, and device information.

  • Marketing & Analytics Data: Collected via cookies, tracking pixels, and analytics tools (Google Analytics, Facebook Pixel).

3. How We Use Your Data

We use your information for:

  • Account Management: Creating and maintaining user accounts.

  • Order Processing: Managing purchases, payments, and deliveries.

  • AI-Powered Recommendations: Improving wine recommendations using AI (OpenAI GPT-4o).

  • Marketing & Communication: Sending newsletters, promotions, and personalized offers.

  • Website Analytics: Understanding user behavior to enhance the platform.

4. Data Sharing & Third-Party Services

We do not sell or share your personal data with third parties for marketing purposes. However, we use external services that may process your data:

  • Wix (Website & Payment Processing): Stores and manages data, including payment details. Server locations are determined by Wix.

  • AI Processing (OpenAI GPT-4o): Certain user interactions and questionnaire data may be processed by OpenAI for AI-powered recommendations.

  • Email Marketing Services: We use third-party email marketing providers (which may be US-based) to send newsletters and promotions.

5. Cookies & Tracking Technologies

We use cookies and tracking technologies for:

  • Essential Functions: Necessary for the website’s operation.

  • Analytics & Performance: Google Analytics helps us understand user interactions.

  • Marketing & Advertising: Facebook Pixel and similar tools for targeted advertising.

Users can manage cookie preferences through their browser settings.

6. Data Retention & Deletion

We retain user data for 12 months after the last activity. After this period, inactive accounts and related data are permanently deleted.

Users can modify or delete their data through their profile settings.

7. International Data Transfers

Our website is hosted on Wix, and their servers may be located outside the EU, including in the United States.
Additionally, our email marketing and AI services may involve data processing in the U.S..

By using our services, you acknowledge and agree to the transfer of your personal data to locations outside your country of residence, where data protection laws may differ.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access & Correction: View or update your personal data.

  • Data Deletion: Request deletion of your data if you no longer use our services.

  • Marketing Opt-Out: Unsubscribe from marketing emails at any time.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Winexclub (PerE-com Kft.)
📍 8200 Veszprém, Arany János utca 47, Hungary
📧 Email: office@winexclub.com
📞 Phone: +36 70 401 3606

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