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Shipping Information

At Winexclub, we strive to ensure that your orders arrive safely and on time. Below are the details regarding our shipping policies, delivery times, and costs.

1. Shipping Providers

We work with third-party shipping companies to deliver your orders efficiently. The specific carrier used may depend on your location and the size of your order.

2. Shipping Destinations

We currently ship to the following regions:

  • European Union (EU) countries

  • United Kingdom

  • United States (Coming Soon – with local fulfillment and distribution!)

If your country is not listed, please contact us at office@winexclub.com to inquire about possible shipping options.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on the destination, order size, and weight.

  • All shipping fees are clearly displayed before you confirm your purchase.

  • Free shipping may be available for bulk orders (e.g., 12 bottles or more).

4. Estimated Delivery Times

  • Estimated delivery times vary depending on the destination:

  • Hungary: 2-4 business days

  • European Union: 4-10 business days

  • United Kingdom: 5-12 business days

  • United States: (Coming Soon – with local warehouse and faster delivery!)

  • These estimates may be affected by public holidays, customs clearance, and unforeseen shipping delays.

5. Order Processing

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • You will receive a tracking number via email once your order has been shipped.

6. Customs, Duties & Taxes

  • Orders shipped outside the EU may be subject to customs duties, import taxes, and local regulations.

  • Customers are responsible for any additional fees imposed by their country’s customs authorities.

  • We recommend checking with your local customs office before placing an order.

7. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us at office@winexclub.com within 48 hours of delivery, including photos of the damaged items.

  • If your order is lost in transit, we will work with the shipping provider to resolve the issue as quickly as possible.

8. Returns & Refunds

  • Orders can be returned within 14 days if the items are unopened and in original condition.

  • The cost of return shipping is the responsibility of the customer.

  • Refunds or exchanges will be processed upon receipt and inspection of the returned goods.

9. Contact for Shipping Questions

  • If you have any shipping-related questions or concerns, please reach out to us:

  • 📧 Email: sales@winexclub.com
    📞 Phone: +36 70 401 3606

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